CartClue · Delivery
Shipping Policy
Every CartClue order travels to you directly from India, where our homeopathy, herbal and ayurvedic ranges are sourced and packed at the source. Here is exactly how your order is handled from the moment you check out to the day it reaches your door.
How quickly we dispatch
Orders are prepared and handed to the carrier from India within 1–3 working days of being placed (weekends and public holidays aside). As soon as your parcel leaves us, we send a dispatch email — and, wherever the carrier provides it, a tracking number so you can follow the journey.
Who carries your parcel
We post worldwide through established registered airmail and courier partners, typically registered postal airmail or a courier such as DHL, chosen according to which serves your destination best. Some deliveries may ask for a signature on arrival.
What shipping costs
Standard international shipping is on us. The price shown on every product already includes free standard delivery to your country — there is no separate shipping charge added at checkout.
Need it sooner? Faster courier options can sometimes be arranged for an extra fee, depending on your location. If you’d like expedited delivery, please reach out to us before placing your order so we can confirm availability and cost.
Estimated delivery windows
Transit time depends on your destination, local customs handling and the local postal service. As a general guide, please allow the following in working days from dispatch:
| Destination | Estimated delivery |
|---|---|
| United States | 7–20 working days |
| United Kingdom | 5–14 working days |
| Singapore | 7–16 working days |
| Japan | 8–18 working days |
| Australia & New Zealand | 12–25 working days |
| Canada | 12–22 working days |
| Europe | 12–25 working days |
| Rest of the world | 15–35 working days |
These are estimates, not guarantees. Customs inspections, seasonal volumes and local courier delays can extend them, and such delays are outside our control.
Import duties & taxes
Depending on where you live, your parcel may attract a customs duty, import charge or VAT. These are set and collected by your own country’s authorities, are not included in the product price, and are the buyer’s responsibility. We suggest checking your local rules before ordering — full details are on our Customs & Taxes page.
Please confirm your country allows the item
A small number of countries restrict the import of certain homeopathic, herbal or personal-care preparations. Because you know your local regulations best, please make sure the products you’re ordering may be lawfully imported to your address before you check out.
If a parcel is delayed, lost or missing
If your order hasn’t arrived within the estimated window, get in touch with your order number and we’ll investigate with the carrier. In the rare event a shipment is confirmed lost in transit, we’ll put things right in line with our Return & Refund Policy.
Getting your address right
Please double-check that your delivery address is complete and correct at checkout. CartClue can’t be held responsible for delays, failed deliveries or losses caused by an incomplete or inaccurate address.
Refunds
Any refund that applies is handled under our Return & Refund Policy and is always issued back to your original payment method.