Support & Info
Frequently Asked Questions
Find quick answers to the most common questions about our international shipping, authentic herbal products, and order processes. If you can’t find what you’re looking for, our team is always ready to help.
Shipping, Customs & Delivery
What is the shipping cost?
Standard international shipping is absolutely free. The price shown on every product already includes delivery to your country—there are no separate shipping charges added at checkout. If you need expedited delivery, please reach out to us before placing your order to check courier availability and extra costs.
How long does it take for the product to reach me?
We dispatch orders from India within 1–3 working days. Transit time depends on your destination. As a general guide, deliveries to the United States take 10–20 working days, the UK and Singapore take 7–16 working days, and Australia takes 12–25 working days. You will receive a tracking link to follow your parcel’s journey.
Are customs fees or import taxes already included?
No. While we cover the cost of shipping, any customs duty, local VAT, or import taxes are not included in the product price. These are determined by the customs authority in your country and are your responsibility to pay upon arrival. We recommend checking your local import rules before ordering.
Authenticity & Security
Are your products genuine?
Yes, 100% genuine. We source our homeopathic dilutions, herbal remedies, and ayurvedic products directly in India from respected, certified manufacturers. Sourcing them right where these traditions live is how we keep the products authentic and the prices fair.
Is it safe to order from your site?
Absolutely. CartClue is part of Herbal Universe, and we have been trading in natural wellness globally since 2013. For your financial security, we process all payments through PayPal. This means your raw credit card data is never stored on our servers, and every transaction is backed by PayPal’s robust Buyer Protection policies, giving you complete peace of mind.
Orders & Returns
What if a product is damaged in transit or I received the wrong item?
We pack every order thoughtfully, but if an item turns up damaged, defective, or different from what you bought, please email us within 48 hours of delivery with clear photos and your order number. We will arrange collection at no cost to you and issue a full refund or replacement immediately.
What if I need to change or cancel my order?
We process orders quickly to ensure fast global delivery. If you need to make a change or cancel entirely, please contact us within 12 hours of placing your order.
Still need help?
If your question isn’t answered here, feel free to reach out to us at care@cartclue.com or via WhatsApp at +91 999-888-9227.