Return & Refund Policy
We want you to be genuinely happy with every CartClue order. If something isn't right, here's how returns, replacements and refunds work — clearly and without the fine-print runaround.
When a return can be requested
You may raise a return request within 15 days of receiving your order. To qualify, the item needs to be:
- Unused and in the same condition you received it
- Still in its original, sealed packaging
- Accompanied by proof of purchase (your order number)
Because of what we sell, consumable items such as foods, homeopathic, herbal and ayurvedic preparations cannot be returned once opened — for hygiene and safety reasons. The only exception is if the item reached you damaged, defective or was not what you ordered (covered below).
Damaged, faulty or wrong item
If your order turns up damaged, defective, or different from what you bought, please tell us within 48 hours of delivery. To help us act fast, include:
- Clear photos of the item (and packaging, if it's damaged)
- Your order number
Once we've confirmed the issue, we'll arrange collection at no cost to you and issue a full refund after the item is picked up. You can reach us at:
💬 WhatsApp: +91 999-888-9227
Changed your mind?
If the right item arrived in good condition but you'd rather not keep it, you can still request a return within 15 days of delivery. In that case:
- Return postage is paid by you, the customer
- Your refund is processed only after we receive and inspect the returned item
- Any original shipping cost is non-refundable
How refunds are handled
After your return arrives and passes inspection, we'll email you to confirm whether it's approved or declined. Approved refunds go back to your original payment method. How soon the money appears depends on your bank or card provider.
Refund taking a while?
If your approved refund hasn't shown up yet, please:
- Re-check your bank or card account
- Contact your card provider — posting times vary
- Speak to your bank, as processing can lag
Still nothing? Email us at care@cartclue.com and we'll help track it down.
Exchanges
We replace items only when they arrive faulty or damaged. If an exchange is approved, we'll walk you through returning the original and sending the replacement.
Where to send approved returns
CartClue — Returns
56, Satkartar Colony Panipat, Haryana 132103 India
Please use a trackable postal or courier service for any return. CartClue can't take responsibility for returns that are lost on their way back to us.
Good to remember
- Refunds are always issued to the original payment method only
- Shipping charges are non-refundable
- Delivery times for replacements vary by destination
Talk to us
Any questions about a return or refund? We're glad to help.
💬 WhatsApp: +91 999-888-9227